Junk removal companies on Google: the 2026 benchmark report
Review counts, ratings, website presence and hours for 5,171 junk removal and hauling companies, computed from public Google Business Profile listings across 51 states.
Reviews
| Review count | Value |
|---|---|
| Median | 44 |
| Average (mean) | 196.8 |
| 25th percentile | 11 |
| 75th percentile | 140 |
| 90th percentile | 383 |
Share of junk removal and hauling companies by review count:
| Bucket | Share of listings |
|---|---|
| 0 reviews | 7.8% |
| Under 10 | 22.4% |
| Under 25 | 38.3% |
| 100 or more | 32.2% |
| 500 or more | 7.8% |
Ratings
| Metric | Value |
|---|---|
| Average rating | 4.65 |
| Rated 5.0 | 57.9% |
| Rated 4.5 or higher | 82% |
| Rated under 4.0 | 11.7% |
| No rating yet | 2.9% |
Websites
| Website status | Share |
|---|---|
| Website listed | 87.2% |
| No website listed | 12.8% |
| Own domain | 85.2% |
| Social profile only | 1.3% |
| Free or DIY builder | 0.7% |
Median review count for junk removal and hauling companies with a website: 54. Without one: 10.
Profile completeness and hours
| Profile field | Share |
|---|---|
| Has a profile photo | 97.8% |
| Public email on profile | 21.9% |
| Open 24 hours | 14.1% |
| Open Saturday | 44.5% |
| Open Sunday | 29.7% |
| No hours listed | 36.8% |
Where the listings are
| State | Listings |
|---|---|
| CA | 207 |
| MA | 157 |
| GA | 145 |
| PA | 134 |
| WA | 133 |
| OH | 127 |
| NY | 124 |
| FL | 122 |
| NC | 119 |
| TX | 117 |
| MD | 110 |
| IL | 105 |
Primary categories
| Google category | Listings |
|---|---|
| Junk removal service | 1,983 |
| Waste management service | 1,602 |
| Garbage collection service | 644 |
| Dumpster rental service | 549 |
| Debris removal service | 393 |
Read this one honestly
Start with the caveat, because it changes how you should use everything below. This is a smaller sample of 5,171 listings, pulled from junk removal, debris removal, garbage collection and dumpster rental categories that surfaced inside our wider local-service data rather than from a dedicated sweep of every metro in the country. It is big enough to show the shape of the field and the size of the gaps. It is not big enough to argue about a decimal point. Where a number below looks surprising, trust the direction and not the precision.
Where the median sits
Half of the hauling companies on Google have 44 reviews or fewer. That is higher than most trades, and there is a reason: a junk removal crew finishes two to six jobs a day, every one of them ends with a visibly emptier garage, and the customer is standing right there. Review opportunities arrive faster in this business than in almost any other trade.
Which means the median is a low bar, not a target. The 75th percentile is 140 and the 90th is 383. In any city with a national franchise operating, the three profiles in the map pack are usually all in that top tenth. 32.2% of companies in this dataset have crossed 100 reviews and 7.8% have crossed 500, so the top of this trade is genuinely crowded with big review counts.
The bottom is crowded too. 7.8% have no reviews at all, 22.4% have fewer than 10, and 38.3% are under 25. Those are the one-truck operators who started last spring. The mean of 196.8 is dragged upward by the franchise locations and should be ignored. Use the percentiles.
Ratings will not save you
The average rating is 4.7 stars and 82% of companies sit at 4.5 or better. Notably, 57.9% show a perfect 5.0, which sounds impressive until you realize most of those are profiles with four or five reviews. A 5.0 with 6 reviews reads as new. A 4.7 with 240 reads as established, and established is what a homeowner wants when a stranger is about to carry furniture out of her house.
The place rating does matter is the floor. 11.7% are below 4.0, and below 4.0 people stop reading and call someone else. In this trade the bad reviews cluster around three things: a quoted price that changed on site, a crew that arrived outside the window, and damage to a doorframe. All three are operational, not marketing.
The website gap is the cheap win
12.8% of hauling companies list no website on their Google profile. Companies with a site have a median of 54 reviews. Companies without one have 10. We are not claiming a website generates reviews. Owners who take the business seriously tend to do both. But it is the single clearest marker of a competitor who will not fight you for the map pack, and if it describes you, it is the fastest gap in this report to close.
There is a second reason a site matters more here than in most trades: this is where your volume pricing lives. A customer who cannot find out what a half load costs calls someone who will publish it.
Hours, photos and the same-day question
36.8% list no hours at all and 14.1% claim to be open 24 hours. Only 44.5% show Saturday hours and 29.7% show Sunday, which is remarkable in a trade whose customers are usually clearing a garage on a weekend. If you work Saturdays and your profile does not say so, you are invisible to the searches that happen Saturday morning.
Photos are table stakes: 97.8% have at least one, so a profile with none is in the bottom couple of percent. Only 21.9% publish an email address, which matters less for homeowners and quite a lot for the property managers and realtors who prefer to send a job by email.
What to do with this
- Pull your own numbers first. Open your Google Business Profile and write down review count, rating, whether a website is linked, and what your hours say.
- Place yourself against the percentiles, not the median. Under 44 is the bottom half. 383 and above is where the map-pack winners live in a real metro.
- If you are in the 12.8% with no site, build five pages this month with volume pricing on the front one. See website essentials.
- Fix hours today. Add Saturday if you work Saturday, and stop claiming 24 hours unless someone actually answers at 2 a.m.
- Set a review rhythm of one ask per completed load, at the truck, before you pull away. The reviews guide has the exact wording.
- Run the calculator on your own average haul before buying a single ad click. Answering the phone is almost always the cheaper fix.
Method
This report aggregates 5,171 public Google Business Profile listings collected from Google Maps searches for junk removal and hauling companies across every US state, deduplicated by place. Review counts and ratings are as displayed on the listing at collection time. "Website listed" means the profile links to any URL; we classify the URL as an owned domain, a social profile, or a free site builder by hostname. Figures are refreshed monthly. Cite this page as: Hauler Growth, "Junk removal and hauling companies on Google benchmark report", 2026.